Evil Bot or Personal Shopper? Consumer eCommerce is Broken
The idea that you must prove you are an individual human before entering an online store is a ludicrous relic of the past. Bots have become synonymous with evil when they should be…
Pixie Dust
Notes on digital ownership, connected things, and the space where the physical and digital worlds meet.
Identity Compromise as a Service
Yet another report of a massive leak of personal data by a large service provider in the news. No longer surprising and no sign of legitimate mitigations on offer - other than 'be …
Owner Experience vs Customer Experience
Customer Experience is the current tagline for everything a customer experiences when interacting with a supplier's brand, products, and interfaces (human and digital). The actual …
Digital Twins - Separated at Birth
Imagine a digital representation of an object that includes every bit of data ever associated with it or related to it. I think this gets closer to a real digital twin than today's…
Knock knock...
Most consumer digital service providers assume that if someone interacts with them using a particular digital key, they must be who they say they are. In the purist view of crypto,…
Who or what do you trust #1?
Despite some technology hype, there’s no such thing as ‘trustless’ transactions between humans. Just because I have a valid key doesn't make me a trustworthy key holder and if my d…
Things are getting real
It’s said that fish don’t know what water is. Our own sense of reality is changing as we immerse ourselves more deeply in a world that blends the physical and digital worlds. Some …
Not So Smart Devices
Smart devices are maturing and provide useful, reliable remote sensing and control services. Devices extend the reach of their owners but remain ignorant of their own existence and…
Are You a Responsible Owner?
A transition has begun in many parts of the world from mass production and consumption to responsible ownership. Interest in sustainability is raising awareness of the life story o…
The Great Digital Engagement Pandemic
Current approaches for business-to-consumer digital engagement are doomed. Self-service is great for businesses but doesn't scale for consumers. The advent of Covid led to unpreced…
Sprinkles of Pixie Dust
Welcome to the Pixie Network Blog. We will publish occasional news items and commentary on the world of pixies and digital assistants. Please subscribe to receive posts in your ema…
Why Pixies, Why Now?
The Pixie Network is emerging at the intersection of four recent trends: the accelerated adoption of digital channels as the primary interface for businesses to consumer services t…